Refund Policy

1. Courses and Digital Products

You may request a full refund within 7 days of purchase, provided the course content has not been substantially accessed or the digital product has not been downloaded.

Refunds are not available once course content has been substantially consumed, a certificate has been issued, or a digital file has been downloaded.

2. Digital Marketing Services

For service packages, you may receive a refund for any portion of work that has not yet started. Fees for work already completed, ad spend paid to platforms (such as Google or Meta) and third-party costs are non-refundable.

3. How to Request a Refund

Email admin@ismarteads.com with your name, order or payment ID, and the reason for your request. We will review it and reply within 3 working days.

4. Refund Processing

Approved refunds are credited to the original payment method within 5–7 working days. The time taken for the amount to reflect may vary depending on your bank or payment provider.

5. Failed or Duplicate Payments

If your account was charged but the order failed, or you were charged twice, the extra amount will be refunded in full within 5–7 working days after verification.